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Privacy Policy

Last updated: November 20, 2025

Contingency Medical LLC (“Company,” “We,” “Us,” or “Our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Website, interact with our services, or purchase our products.

Because our services involve coordination with licensed physicians and pharmacy partners, this Privacy Policy is designed to be HIPAA-aligned and reflects our role as a Business Associate to MD Integrations, a HIPAA Covered Entity.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

  • The Contingency Medical website

  • Information collected during order placement

  • Information collected during intake forms

  • Communications via email, SMS, and phone

  • Information shared with MD Integrations (our physician partner)

  • Information shared with pharmacy fulfillment partners

  • Tracking data such as analytics and cookies

This Privacy Policy does not replace the HIPAA Notice of Privacy Practices (NPP) issued by MD Integrations as the Covered Entity.

2. Our Role in HIPAA Compliance

MD Integrations is the HIPAA Covered Entity responsible for your clinical care and for issuing the HIPAA Notice of Privacy Practices. Contingency Medical acts as a Business Associate under a Business Associate Agreement (BAA) with MD Integrations.

As a Business Associate, we:

  • Receive PHI only as needed to facilitate physician review and pharmacy fulfillment

  • Use and disclose PHI only as permitted by our BAA and HIPAA

  • Maintain administrative, physical, and technical safeguards to protect PHI

  • Never sell or use PHI for marketing without HIPAA-compliant authorization

3. Information We Collect

We collect:

A. Personal Information

  • Name

  • Address

  • Email

  • Phone number

  • Payment information

B. Protected Health Information (PHI)

PHI is collected through intake questionnaires and secure clinical systems operated by MD Integrations.

PHI may include:

  • Symptoms and medical history

  • Allergies

  • Current medications

  • Conditions relevant to prescribing

  • Physician communications and decisions

We receive only the PHI necessary to process your order and coordinate with pharmacy partners.

C. Tracking & Website Data

We use:

  • Google Analytics

  • Facebook/Meta Pixel

  • Basic cookies

  • SMS marketing tools

  • Email marketing platforms

This data may include IP address, device information, browser type, and interactions with our site.

4. How We Use Your Information

We use Personal Information and PHI to:

  • Facilitate physician review

  • Deliver products through licensed pharmacies

  • Communicate about your order

  • Provide customer support

  • Conduct safety and compliance audits

  • Meet legal and regulatory obligations

We use analytics and marketing tools for:

  • Site performance measurement

  • Advertising effectiveness

  • Improving user experience

  • Delivering SMS/email updates

5. How PHI Is Shared

PHI is shared only as permitted under HIPAA and our BAA.

We may disclose PHI to:

  • MD Integrations for clinical review

  • Licensed pharmacy partners for prescription dispensing

  • Customer support teams (minimum necessary)

  • Regulators when required by law

  • Emergency medical professionals if needed to prevent serious harm

We do not sell PHI or share PHI with advertisers.

6. How We Protect Your Information

We maintain:

  • Encrypted data transmission (SSL/TLS)

  • Secure storage of PHI

  • Access controls and logging

  • Staff training on HIPAA requirements

  • Vendor vetting and BAAs where applicable

7. Cookies and Tracking Technologies

We use:

  • Google Analytics

  • Facebook Pixel

  • Advertising cookies

  • Functional cookies

Users can opt out of tracking via browser settings or through platform-specific opt-out tools.

8. SMS and Email Communications

By providing your phone number or email, you consent to:

  • Order-related notifications

  • Physician or pharmacy communications

  • Educational and safety messages

  • SMS reminders (where applicable)

You may opt out at any time.

9. Your Rights

Depending on your jurisdiction and applicable laws, you may have rights to:

  • Access your information

  • Request corrections

  • Request deletion where legally permitted

  • Request restriction of processing

  • Opt out of tracking technologies

  • Lodge complaints with regulatory agencies

HIPAA rights regarding PHI are governed by MD Integrations’ Notice of Privacy Practices.

10. Data Retention

We retain:

  • PHI as required by HIPAA and state law

  • Order records for audit and compliance

  • Website data for analytics purposes

When no longer needed, data is securely deleted.

11. Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be effective upon posting with an updated date.

13. Contact Us

For privacy-related questions:

Visit: www.contingencymedical.com/contact-us 

For HIPAA-related questions about your medical information, contact MD Integrations via their Notice of Privacy Practices.

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

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